Restaurant & Bar Manager

General Scope and Purpose
To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.
To ensure all guests receive efficient Bar service at all times and ensure all Hygiene and Health and Safety standards are maintained.
To promote the Company Mission Statement through continual demonstration of the Company’s vision of Customer Advocacy through fantastic service.

Responsibilities
Customer Focus:

• To implement the consistent delivery of superior customer service through the Customer Service Programme.
• To ensure that the department creates a professional impression to customers and team members.
• To and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
• To act upon customer feedback relevant to your areas of responsibility. This to include customer complaints and compliments.

Business Awareness:

• To be fully aware of budgeted and actual departmental targets. This to include sales, covers, gross profits (food and liquor), stocks, average spends and departmental profits.
• To produce and update business forecasts for your department where this forms part of your responsibility.
• To control and monitor payroll costs by compiling rotas in line with forecasted and actual business levels, using company productivity
• Ratios.
• To be fully aware of and control departmental operating costs in line with forecasted business levels.
• To be fully aware of purchasing procedures in the department.
• To maximise opportunities for departmental sale s and profit and other related targets

Specific Job Accountabilities

• To implement effective stock rotation and maintain stock levels in accordance with hotel business, ensuring all products are displayed according to hotel and company policy.
• To participate with liquor stock-takes where required.
• To implement all procedures and processes for food and drink service controls at all times.
• To maintain and constantly improve departmental operating standards

Growing the Business:

• To positively approach sales opportunities in order to maximise sales revenue and exceed budgeted sales targets for the department.
• To implement and suggest new promotional opportunities to enable departmental sales to meet and exceed budget. This is to include planning, implementation and review of promotions as directed by superiors.
• To maintain a selling culture throughout the department.

People Management:

• To ensure all department team members are sale s focused
• To lead and motivate a team environment to promote good employee morale and ensures a high level of commitment and pride in the hotel.
• To maintain effective communication within your team by holding regular briefing sessions and attending hotel meetings when required.
• To carry out quality planned training and develop in a systematic and professional way in order to meet the needs of the business and
• Assist in individual team member’s personal development. To ensure training is recorded and all team members follow the Company Induction Programme.
• To participate with the compilation of annual food and drink services training plan to meet the hotel business objectives and develop team members.
• To assist with carrying out performance reviews for team members every six months following Company guidelines where this forms part of your responsibilities.
• To set objectives for departmental team members linked with the Hotel’s business plan.
• To correct unacceptable behaviour and performance in line with the company Disciplinary procedures.

Controlling the Environment:

• To ensure the department operates effectively on a day to day basis ensuring
• Company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
• To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Liquor Licensing, Disability and all employment legislation is strictly adhered to. To ensure team members are trained accordingly to satisfy statutory legislation.
• To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the Companies Fire Safety Management System.
• To review and co-ordinate action on Hygiene Audits in order to enhance the
• Environment and achieve positive consistent results.

Other

• To act as the Hotel Guest Relations Manager ensuring a professional and friendly service throughout the hotel.
• To keep yourself informed of the Hotel goals and objectives and those of other departments, maximising the role you play in delivering the Hotel budgeted targets.
• To operate IT systems in line with company standards.
• To attend training when required.
• To be fully aware of and strictly adhere to Fire, Bomb, and Health and Safety
• Procedures.
• To adhere to all security procedures laid down.
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

This Job Description cannot be exhaustive due to the peculiar requirements of the hotel industry. Therefore, the job-holder may be required from time to time to carry out tasks requested by Management

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