Reservations Manager

We are recruiting for a Reservations Manager to co-ordinate our bedroom reservation function and lead a small team of reservations agents within our Revenue Office.
You will be responsible for ensuring that every guest receives an excellent reservation experience whichever booking method they choose; ensure all opportunities for capturing revenue are identified and maximised to their full potential and that all requests and queries are answered accurately and dealt with efficiently. You will also be assisting the Revenue Manager with forecasting and planning; leading and coaching an already dedicated and loyal team; take responsibility for health and safety within your area and will be capable of identifying areas where we can improve guest service including identifying and implementing effective solutions.
You must have worked in a hotel or similar environment previously in either reservations or front office. Applicants with experience within a branded hotel of over 80 bedrooms will be given preference.
Skills required include financial awareness, understanding of hotel reservation systems (we use Brilliant and Holidex but this is not essential), computer literacy, time management, the ability to work under pressure, excellent standards of personal presentation, great interpersonal skills, diplomacy and experience in successfully resolving guest issues.
You must have a flexible attitude to shifts worked and a professional work ethic. Local knowledge both of the area and/or the local market would be a great bonus.
We offer a competitive salary, free use of our leisure facilities, free car parking, uniform, meals on duty, discounted hotel stays with our Company and also IHG brand family hotels worldwide and also excellent opportunities for future career development.
The Holiday Inn London-Elstree is a very busy and popular 135 bedroom, 4 star hotel located in Borehamwood, Hertfordshire. Our facilities include a Leisure Club with swimming pool and gymnasium, lounge bar, restaurant and meeting & event facilities over 11 rooms, the largest seating up to 400 people.
To apply please send your full CV with covering letter and indicate your salary expectations. Due to the expected volume of responses if you have not had a response to your application within 15 working days you should assume that you have been unsuccessful.

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