Reservations Agent

Reservations Agent - New Luxury Hotel - Cambridge

Competitive Salary + Benefits

Sunday Times : City Hotel of the Year 2018

TTG Luxury : Worldwide Best New Luxury Hotel of the Year : 2018 Finalist

Conde Nast : Hottest New Hotel Openings 2018

A unique opportunity has arisen to develop your career in Reservations by being part of this iconic luxury hotel.

The re-launched University Arms consists of 192 design-lead bedrooms, complemented by a destination dining concept, Parker’s Tavern, with a ballroom, restaurant, library and a bar. Set in the heart of Cambridge, University Arms has become the ‘go to’ destination and with its promise of a sense of modern luxury, adorned with moments of enchanting discovery, this quintessentially English hotel is on its way to become one of the finest names in hotels in the United Kingdom.


Key skills and experience:

• Previous Front Office, Groups, Reservations, Events, high-end Restaurant and / or Sales experience desirable;
• Understanding of hotel and food & beverage operations and ability to build strong relationships across different departments;
• Excellent English : both written and spoken;
• Exceptional telephone and customer care skills;
• Attention to detail;
• Knowledge of Opera (PMS and / or Sales & Catering), MARSHA and / or Open Table desirable;
• Languages are an advantage.


As a voice of University Arms and Parker’s Tavern, we are looking for outstanding candidates, who will provide a seamless booking experience to our individual guests and groups as well as ensure they have an extraordinary onward journey into their stay or dining experience with us.

In addition to a wealth of experience and personal as well as professional development, this opportunity comes with the perk of giving you access to discounted room rates at over 6,000 hotels of 30 renowned brands in 122 countries.

It is not the strongest of species that survives, nor the most intelligent, but the one most responsive to change. ~ Charles Darwin, 1809


  • Compettive Salary + Benefits

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