Luggage Porter

Job Description: Porter

As a Porter, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects welcoming the guest and the transferring and storing of luggage. The Porter interacts with Guests and contributes largely to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
• Greet all guests in public areas and rooms in a warm manner
• Ensure that individual customers and Groups receive fast, efficient and friendly service
• Ensure that either the Guest Relations Manager or Front Office Leadership Team on duty are kept fully aware of any relevant feedback from either the customers or other departments
• Keep up to date with local events and news
• Ensure to deliver exceptional service to guests, anticipating their needs and using any opportunity to surprise & delight
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
• Maintain public areas and all equipment in immaculate condition
• Communicate with the Duty Manager regarding any unattended luggage
• When required, assist with other Front Office related tasks including work at the Reception Desk and in the Executive Lounge
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

This role is an entry level position within the Front Office team, with great development opportunities. The ideal candidate is available to work 5 shifts between Monday and Sunday, with a large focus on weekend work.

Job Type: Full-time


  • Hilton & M&T Benefits + Bonus

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