Front of House Team

Front of House Team : Reception & Concierge : Stunning Luxury Hotel : CAMBRIDGE
Competitive Salary + benefits

Sunday Times : City Hotel of the Year 2018

TTG Luxury Travel Awards : Worldwide Best New Luxury Hotel of the Year

Condé Nast Traveller : The Best New Hotels in the World : The Hot List 2019

Recruiting now, this is a fantastic opportunity for experienced Front of House Team Members - Receptionist, Concierge and Doorperson, or perhaps even those looking to start a career in luxury hospitality to join the team at the iconic University Arms Cambridge.

The hotel consists of 192 design-led bedrooms, complemented by a destination dining concept, Parker’s Tavern, with a ballroom, restaurant, library and a bar.

Set in the heart of Cambridge, University Arms is bringing back to life an iconic building that has undergone an £85 million refurbishment. With its sense of modern luxury, adorned with moments of enchanting discovery, this quintessentially English hotel has already won accolades as one of best new luxury hotels in the United Kingdom and Worldwide.

As a member of the Autograph Collection, the property appeals to those seeking hotel experiences that leave a vivid imprint and lasting memories every time they travel.

Service-focused individuals who will take pride in being the face of this beautiful property, who will build relationships with regular guests and ensure that expectations are surpassed time after time. Working as a team to first and foremost provide a friendly and courteous welcome to all guests arriving to the lobby, we are also actively looking to assist and understand individual needs.

The Reception team offer a warm greeting and it’s this and their efficient manner that sets the tone, ensuring the perfect start to our guests’ stays. As a Receptionist you will take pride in being able to anticipate guests’ wishes and will always be looking to exceed expectations in the service you provide.

You will be responsible for processing check-ins and check-outs for all hotel guests, including taking payments, balancing accounts and running daily reports, as well as dealing with phone and email requests, whilst liaising with other hotel colleagues to continuously ensure a seamless and exceptionally efficient service.

The Concierge team assist guests and luggage to their rooms, managing any requests from guests by liaising with relevant colleagues. We also offer a valet parking service that needs to flow seamlessly for each arrival and departure.

Your ability to interact with the guests and attention to detail will drive you desire to create unrivalled experiences for our visitors. As a Concierge you will build your knowledge of what Cambridge has to offer in respect of restaurants, shops, services and experiences in order to be able to make recommendations to guests. You will also help to maintain the cleanliness of the lobby and other public areas.

Our Doorperson really is the face of the hotel. Your main role and responsibility is to welcome our guests in a warm and friendly manner to the Hotel, removing luggage from cars and taxis and ensuring our guests arrival at University Arms is an experience to remember.

You will possess excellent communication skills and be passionate about providing exceptional service to our guests. Knowledge of Cambridge and the local area along with a full and clean UK driving licence would be beneficial, and experience within a similar environment is desirable.

As a new hotel, less than a year old, these Front of House roles are fantastic opportunities to develop your experience and make your mark on this truly iconic property.

Opportunities will be promoted for personal development and progression. With our enviable link to the largest hotel chain in world, this role is the ideal gateway if you are looking to begin or develop your hospitality career, in whatever direction you may want it to take you.

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

· Competitive salary

· Meals on duty

· Uniform

· Staff Incentives

· Pension Scheme

· 28 days paid leave (pro-rata)

· On-going training & development

· Staff Discounts in-house

· Room and F&B discounts at over 7,000 hotels of 30 renowned brands in 130 countries.

If the above sounds of interest then we would love to hear from you. Please apply by stating which role you are interested in and forwarding a copy of your current CV.

In line with the requirements of UK immigration legislation all applicants must be eligible to live and work in the UK. Documentary evidence of eligibility to work will be required from candidates as part of the recruitment process. If you do not already have the right to live and work in the UK please do not apply as we cannot help with obtaining the relevant visa.


  • Competitive salary + benefits

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