Assistant Front Office Manager - Hilton Manchester Airport

Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry? Look no further and join our team here at Hilton Manchester Airport as an Assistant Front Office Manager.

We are a fast paced 230-bedroom Hotel just 5 minutes from Manchester International Airport.

Our work is fast-paced, demanding and centres around the drive to deliver exacting Hilton standards to meet the high expectation of our Guests.

The Role:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

The Person:

• Previous supervisory/management experience in Front Office within the hotel industry.
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Excellent grooming standards.

What we offer:

• Competitive Salary
• Pension Scheme
• Paid Annual Leave
• Complimentary Dry Cleaning for Uniform
• Great Learning & Development opportunities
• Opportunity to develop and grow within the Group
• Amazing discounts on food, drink and accommodation throughout the Group
• Excellent rates for friends and family
• Free use of the Leisure Club
• Long Service Awards
• Employee of the Month Awards
• Annual Social Events
• Free Parking

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

Requirements

  • Front Office, Reception, Hospitality, Hotels

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